Help – Guest Services & Accessibility Information at Destiny USA (2025)

CONTACT

9090 Destiny USA Drive
Syracuse, NY 13204

315.466.6000

info@destinyusa.com

Hours

OPEN TODAY 10:00AM TO 8:00PM

Regular Hours

• Monday - Thursday10:00AM - 8:00PM
• Friday - Saturday10:00AM - 9:00PM
• Sunday11:00AM - 6:00PM

• Looking for your favorite shopping, dining or entertainment destination? You can visit any of our 23 digital directories throughout Destiny USA to find all that you’re looking for. You can also search the web directory here.

• Visitors Guide

  Stop at our Information Desk (1st floor underneath the carousel) to pick up our visitor’s guide, packed with great ideas for how to plan your escape to Destiny USA, highlighting places to stay, things to do and of course, the wonders of Destiny USA!

• Passport Of Savings

  CAA/AAA members receive a “Passport of Savings” when they show their valid AAA membership card at the customer service desk. Present it at select stores and restaurants to receive a discount.

• Digital Kiosks

  With 23 of these touch-screen monitors located in numerous places across Destiny USA, you are bound to find where you want to shop, dine, or play. Plan your route and find your way! Find each one on our floor maps on our directory here.

• ATM’s

  We offer two brands of ATM’s located in various areas across the property. You can find each one highlighted on the directories found here.

• Shopping Cart Rental

  Shopping Carts are currently unavailable.

• Stroller Rental

  Strollers are conveniently located around Destiny USA for a nominal fee. Single and double strollers are located at the Yellow entrance next to Panera Bread and at the Red entrance next to Dunkin. Additional strollers are available at the Purple entrance next to Syracuse’s Original Caramelcorn Shoppe and at the Pedestrian Bridge entrance on Solar Street.

• Wheelchair Rental and Special Needs Assistance

  Wheelchairs are available to rent at no charge at the Information/Security Desk on level 1 (underneath the carousel).

  Electric scooters are available to rent for a nominal fee via Scoozer on level 1 near the Information/Security Desk.

• Lost + Found

  Lost an item at Destiny USA? Please visit the Information Desk on the 1st floor underneath the carousel.

• Free Wifi

  WiFi is FREE at Destiny USA, simply select “Destiny USA Free WiFi” from your device’s listing of available networks!

• Gift Cards

  Pyramid Gift Cards are no longer available for purchase as of 1.31.18.Previously purchased cards can still be used within the mall.

  Any questions relating to your previously purchased Pyramid American Express Gift Card, please visit:

  americanexpress.com/mygiftcard
  americanexpress.com/mybusinessgift
  or call toll-free at 800.297.5009

  Please note there are no inactivity fees or other post-purchase fees and funds do not expire.

  Recipients may obtain a free replacement after the Card’s ‘valid thru’ date passes by visiting the previously mentioned websites or calling 800.297.5009.

  Terms & Conditions are applied to all gift cards.

• Shopping Packages

  Destiny USA’s wide selection of retail, dining, and entertainment venues offer sales and promotions throughout the year. We offer several shopping packages to choose from. You can purchase our Shop & Stay, Shop & Dine or Shop & Play packages which offer a variety of souvenirs and discounted deals just for you! Click hereto find out more information now!

• Green Vehicle Parking

• Electrical Vehicle Charging

• Visitor Information Center

  Our Information Desk is located on the 1st floor underneath the carousel, between Panera Bread and Aloha Krab.

• CAA/AAA and MasterCard members receive a “Passport of Savings” when they show their valid AAA membership card at the customer service desk. Present it at select stores and restaurants to receive a discount.

• Restrooms and Family Restrooms

  View restroom locations on our directory here.

• Designated parking at every mall entrance.

• Automatic doors equipped at every main entrance.

• Wheelchairs and electric scooters.

  Wheelchairs are available to rent at no charge at the Information/Security Desk on level 1 (underneath the carousel).

  Electric scooters are available to rent for a nominal fee via Scoozer on level 1 near the Information/Security Desk.

• Reserved special needs washrooms.

• Emergency phones located in several parking lots.

• All service dogs allowed.

• • Behavior Code

  Destiny USA is a private property dedicated to providing a safe, convenient and enjoyable shopping, dining and entertainment environment for our guests, tenants and employees. Everyone is expected to follow the Behavior Code at all times.

  Management reserves the right to exclude from the premises any person that is engaged in activities which are not directly related to, or which detract from, the experience. Persons violating the Behavior Code may be directed to leave Destiny USA, banned from entering the property in the future, and/or prosecuted to the fullest extent of the law.

• • Safe and Convenient

  Shopping Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.

• • Please Walk

  Fighting, horseplay, harassment, loitering, offensive language, shouting, loud noise, littering, picketing, protesting, solicitation or any illegal activities are not allowed on Destiny USA property. Management has the right to exclude from the facility any person or group who in the opinion of Management is obstructing, hindering or harassing shoppers or visitors, or who is engaged in conduct that is unrelated to or detracts from the experience of our guests. For the safety of all, you may not run, skate or use a skateboard, hoverboard or similar devices on Destiny USA property. You may not ride bicycles on sidewalks or the interior of the complex.

• • Please Dress Appropriately

  Guests and employees shall be fully clothed. The wearing of apparel which is designed to provoke a disturbance, negatively impact the interest of merchants or engage shoppers or other legal invitees in conflict is prohibited. The display of signs, banners, posters, apparel and the like that tend to provoke a disturbance, negatively impact the interests of merchants or engage shoppers or other legal invitees in conflict, is also prohibited.

• • No Weapons Allowed

  The possession of any weapon, other than by law enforcement personnel, is strictly prohibited.

• • Smoking and Alcohol

  The entire Destiny USA property is tobacco/smoke free. The use of vaping devices is strictly prohibited.

• • Parking is for Guests and Visitors

  The parking area is private property and is intended for the use of guests, visitors and employees. Vehicles must be parked in legally designated spaces. Unauthorized overnight parking is not permitted. Violators are subject to ticketing and/or towing at owner’s expense. Authorization for overnight parking can be requested by contacting Mall Security at 315-466-6011.

• • We Support Education

  In accordance with school attendance laws, and in support of education, children 6 to 16 years of age are not permitted on property during school hours, unless accompanied by a parent or legal guardian.